Tag Archives: United Airlines

Those Don’t Seem Like Such Friendly Skies Anymore

Do I even have to mention it?  *IT*?  The fact that United Airlines demanded a man ALREADY BOARDED AND SEATED get off the plane, and called the police to force him to leave with a few bits of blood thrown in along the way?  We already all know that story, right? And although most of the internet is firmly on the side of hating the airlines, there are some defending the airline’s actions as well.

I’ll get to that, but first, I think we should have a little fun playing a game I came up with called Flying United Airlines Bingo.

How many categories can YOU get? And what would be an appropriate prize?

Continue reading Those Don’t Seem Like Such Friendly Skies Anymore

The Dark Side of Pointage – Staring Into the Customer Service Abyss

 

There's always a curry at the BA Heathrow lounge.  Except in this picture.  This is the one time.
There’s always a curry at the BA Heathrow lounge. Except in this picture. This is the one time.

I’m sure you can understand why, as of the middle of September, I was rather reluctant to use reservations we made using United mileage points way back in April.   Maybe you can’t.  But you *could* if I told you that those reservations were made on a route that would be using Accra, Ghana as a transit point to get from one place in Africa to Marrakech, Morocco in December.

Okay, maybe you’re still a little confused.  Let me illustrate:

Continue reading The Dark Side of Pointage – Staring Into the Customer Service Abyss