Tag Archives: airline review

That Time American Airlines Gave Me a Heart Attack

It has not been a good few months for American-based airlines.  I’m not going to sugarcoat it – the frustrations of subpar and declining service which has been the norm since 9/11 was just looking for a reason to explode.

And it has. Rather than just going away, people are now more willing to listen to others’ complaints about customer service and strong-arm tactics.  Airlines have their defenders, yes, but even those defenses often just serve to fuel anger.  Is there a valid reason for enforcing a no-one standing while the plane is in line for take-off rule?  One hundred percent yes.  But what happens if you just can’t hold it?  And what happens if you have to go, but the line to the hopelessly overextended bathroom area which services 75 other passengers stretches down the aisle and turbulence happens? I noticed, to my horror, upon disembarking a flight from Frankfurt to Johannesburg that one of the adult passengers had actually wet himself.  That should *never* happen.  But it does.  And many people are afraid it might end up being them.  Fear, dread, and total loss of control – combined with a multi-hour uncomfortable smoosh-fest with gross food – does not lend itself to happy and easygoing passengers.

If anything good comes of this, it will be that US-based carriers up their game and remember that customers are paying them for a service, they are not doing customers a favor by taking their money and abusing them.  And airlines are making the right noises about change; whether they follow through or not remains to be seen.

I think some of them are trying, though, and it was as a part of one of these attempts that American Airlines triggered my ulcer into acting up and gave me heart palpitations that nearly sent me to the emergency room for treatment.

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Those Don’t Seem Like Such Friendly Skies Anymore

Do I even have to mention it?  *IT*?  The fact that United Airlines demanded a man ALREADY BOARDED AND SEATED get off the plane, and called the police to force him to leave with a few bits of blood thrown in along the way?  We already all know that story, right? And although most of the internet is firmly on the side of hating the airlines, there are some defending the airline’s actions as well.

I’ll get to that, but first, I think we should have a little fun playing a game I came up with called Flying United Airlines Bingo.

How many categories can YOU get? And what would be an appropriate prize?

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That Time We Stayed in a Murder Hotel in Addis Ababa

Right at the start I can assure you, I’m not using similes, metaphors, or exaggerating.  Me.  Two kids.  Murder hotel.  Addis Ababa.

And I would like to take this opportunity to thank Ethiopian Airlines for their high commitment of customer service in adventure travel (*COUGH*).

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In Which I Grind My Teeth and Make Terrible Faces

I love travel.  I love exposing my kids to travel.  I love that my family is absolutely insufferable when watching the movie European Vacation.  I know that sounds snotty, and I don’t mean it to.  I put a job’s worth of time into getting the most out of our travel, because goodness knows that we’re not at an income level to be able to just throw down the Visa card whenever a place strikes our fancy (case in point – Australia and New Zealand.  My kids are DYING to visit those two and we have not been able to find a way to swing it as of yet.  But, you know, goals are good).

We have not yet resorted to a Third World minibus vacation, but I'm sure it is coming.
We have not yet resorted to a Third World minibus vacation, but I’m sure it is coming.

Because we are not independently wealthy, we pay close attention to sales, promotions and airline points.  It is those airline points which are today causing the ridiculous headache, and I have vowed they WILL!  NOT!  WIN!

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On Airlines : British Airways

Disclaimer:  We use British Airways a lot, and we have a rather large point balance with them.

BA flying all majestic-in-the-skies
BA flying all majestic-in-the-skies

Why, you may ask, do we have a large BA point balance instead of using those beautiful little things to purchase more travel?

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