The Dark Side of Pointage – Staring Into the Customer Service Abyss

 

There's always a curry at the BA Heathrow lounge.  Except in this picture.  This is the one time.
There’s always a curry at the BA Heathrow lounge. Except in this picture. This is the one time.

I’m sure you can understand why, as of the middle of September, I was rather reluctant to use reservations we made using United mileage points way back in April.   Maybe you can’t.  But you *could* if I told you that those reservations were made on a route that would be using Accra, Ghana as a transit point to get from one place in Africa to Marrakech, Morocco in December.

Okay, maybe you’re still a little confused.  Let me illustrate:

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